Frequently Asked Questions
Here we provide answers to some of the most common questions regarding the Emerald Suites locations and amenities. Learn more about booking your extended stay in Las Vegas with Emerald Suites.
What are your front desk hours?
Monday – Saturday 8:00am – 10:00pm and Sunday 10:00am – 6:00pm.
What is your minimum length of stay?
The minimum length of stay at all Emerald Suites properties is seven (7) days.
What amenities can I expect in the suite?
We offer apartment-style rooms and amenities with full kitchens, separate bedrooms, a comfortable living area, and air conditioning. We also provide complimentary high-speed internet, cable TV with access to HBO and ESPN, free local and 800 calls, and personalized voicemail.
Linens, towels, and personal amenities are provided for daily rentals. Linens, towels, and personal amenities are NOT provided for weekly stays but are available for purchase.
What are your check-in/check-out times?
For daily stays:
Check-in begins at 3:00 PM and ends at 10:00 PM Monday – Saturday and 6:00 PM on Sundays. Check-out is at 11:00 AM.
For weekly stays:
Check-in time is flexible between the hours of 8:00 AM to 10:00 PM Monday – Saturday and 10:00 AM – 6:00 PM on Sunday, based on availability. Check-out or payment due for the following week is at 11:00 AM on the last day of your stay.
How many persons can a one-bedroom suite accommodate?
There is a maximum of four (4) persons allowed in the one-bedroom suite. All guests must be registered with the front desk, guests 18 and over must provide identification.
How many persons can a two-bedroom suite accommodate?
There is a maximum of six (6) persons allowed in a two-bedroom suite. All guests must be registered with the front desk, guests 18 and over must provide identification.
Do you have smoke-free rooms?
Yes, we provide several smoke-free rooms for our non-smoking guests.
What do you provide in your kitchens?
For your convenience, the one- and two-bedroom suites are equipped with a microwave, full size dishwasher, stove with oven, and refrigerator.
What TV channels do you offer?
Every room at Emerald Suites has access to basic cable channels such as ESPN, Nickelodeon, MTV, BET, Discovery, Lifetime, and many others. We also provide three HBO channels.
Do you offer laundry facilities?
Yes, laundry facilities are available at each Emerald Suites location.
Do your properties offer safe deposit boxes?
No, we do not offer safe deposit boxes.
Do you offer senior citizen discounts or AAA member discounts?
No, Emerald Suites does not participate in travel club discounts.
Do you run background checks?
Yes, we do run criminal background and eviction checks, but do not run a credit check.