Frequently Asked Questions
Here we provide answers to some of the most common questions regarding the Emerald Suites locations and amenities. Learn more about booking our extended stay suites in Las Vegas with Emerald Suites.
What are your front desk hours?
Monday-Saturday 8:00am-8:00pm | Sunday 10:00am-6:00pm.
What amenities can I expect in the suite?
Our extended stay suites offer apartment-style rooms and amenities with full kitchens, separate bedrooms, a comfortable living area, and air conditioning. We also provide complimentary high-speed internet*, cable TV with access to HBO and ESPN, free local and 800 calls.
Linens, towels, and personal amenities are NOT PROVIDED. Small kitchen items, including pots, pans, dishes, and utensils, are NOT PROVIDED.
*Internet service at Emerald Suites South Las Vegas Blvd and Cameron Suites requires an Ethernet cable (NOT PROVIDED).
What are your check-in/check-out times?
Check-in time is flexible between the hours of 8:00 AM to 7:30 PM Monday – Saturday and 10:00 AM – 5:30 PM on Sunday*, based on availability. Check-out or payment due for the following week is at 11:00 AM on the last day of your stay.
*We do not offer late check-in service after office hours.
How many persons can a one-bedroom suite accommodate?
There is a maximum of three (3) persons allowed in a one-bedroom suite. All guests must be registered with the front desk, guests 18 and over must provide identification.
How many persons can a two-bedroom suite accommodate?
There is a maximum of five (5) persons allowed in a two-bedroom suite. All guests must be registered with the front desk, guests 18 and over must provide identification.
Do you have smoke-free rooms?
Yes, we provide several smoke-free rooms for our non-smoking guests.
What do you provide in your kitchens?
For your convenience, the one- and two-bedroom suites are equipped with a microwave, full-size dishwasher, stove with oven, and refrigerator. Small kitchen items, including pots, pans, dishes, and utensils, are NOT PROVIDED.
What TV channels do you offer?
Every room at Emerald Suites has access to basic cable channels such as ESPN, Nickelodeon, MTV, BET, Discovery, Lifetime, and many others. We also provide three HBO channels.
Do you offer laundry facilities?
Yes, laundry facilities are available at each Emerald Suites location.
Do your properties offer safe deposit boxes?
No, we do not offer safe deposit boxes.
Do you offer senior citizen discounts or AAA member discounts?
No, Emerald Suites does not participate in travel club discounts.
Do you run background checks?
Yes, we do run criminal background and eviction checks, but do not run a credit check.